Primeaux CUSTOMer Service
If you have a question, please send us a message and we will be happy to answer it.
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Frequently Asked Questions
All orders designated as 'Ready-to-Ship' are expected to be delivered within 3-5 business days following the date of dispatch. For orders placed under the 'Design Your Own' Knife Designer, please allow a processing time of 7-10 business days, as these items are meticulously crafted from scratch to meet your specific requirements.
Your tracking number will always be emailed to you. If you do not receive an automatic e-mail from us first check your Spam folder in your email client. For more information send us an e-mail at firstname.lastname@example.org
We typically ship in-stock ready to ship items within 24 hours of placing your order; however, some orders may take up to 48 hours to process if we have a new product release. Please note: we ship only Business days Monday through Friday and we do not ship on Saturdays or Sundays. For more information and shipping inquiries, please contact us at email@example.com
Orders are primarily shipped through USPS Priority (where delivery is available). Tracking information will be provided via e-mail address provided as soon as we process your order.
We offer complimentary shipping on all orders over $100.
No - International shipping is currently not available at this time but will be soon. ;)
Dang! That's no good. Primeaux is not responsible for any lost package due to incorrect address supplied by the sender. We can try and troubleshoot with you: send us an e-mail at firstname.lastname@example.org
Change of heart? Not ready for such power? No problem, we accept exchange or refunds within 30 days after delivery.
You purchase should be returned in new and unused condition with all product packaging (box, bag and care card). Insured that the item is safely wrapped to avoid scratches. Any damage caused by negligence in the return process will be the customer’s responsibility. Goods will be refunded upon inspection on arrival (excluding the original delivery charge). Please note that customized, damaged or otherwise altered after delivery will not be accepted for return. Return shipping charges are not refundable.
The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using an insured and traceable delivery service.
To determine the best return process just contact us at email@example.com
Click to Experience a hands-on, one-hour in-person shop tour with John Phillips at his renowned knife shop and studio. As you walk through the studio, John will share the stories behind his most iconic creations, demonstrate briefly the precision and skill required in knife-making, and introduce you to the tools and techniques that have defined his legacy.
Experience a unique opportunity to ask John Phillips anything in this one-hour in-person consultation at his renowned knife shop and studio. This session offers you the unique opportunity to discuss your specific needs, and gain tailored advice.
In this dedicated 60-minute phone call session, John will provide personalized insights, actionable recommendations, and tailored solutions to address your unique challenges and concerns.
In this dedicated 60-minute online *video* call session via Google Meet, Zoom or Microsoft Teams, John will provide personalized insights, actionable recommendations, and tailored solutions to address your unique challenges and concerns.
Schedule a time to get together with John Phillips for a laid back yet informative shop hang-out. Feel free to ask questions about his journey in knifemaking or use this time to interview John for press and publication. Casual chats last one hour and by appointment. Coffee included by request!
Primeaux and Phillips Forged Knives Sharpened Free:
We want you to love your Primeaux and Phillips Forged knives so book a *free* sharpening if they are in need of a new life.