Contact us
Have a question? Send us a message.
Lifetime Guarantee
★★★★★
Every knife I make is engineered to last a lifetime. I take this craft seriously—continually refining my process through research, testing, and innovation to deliver the best kitchen cutlery possible. I source only premium materials and personally shape, fit, and finish every detail by hand to ensure superior quality. I stand behind every knife I produce—if there’s ever a defect in materials or craftsmanship, I’ll make it right with a replacement or a repair.
Frequently Asked Questions
Orders
All orders are expected to be delivered within 1-2 weeks following the date of dispatch.
Your tracking number will always be emailed to you. If you do not receive an automatic email from us, first check your Spam folder within your email client. For more information send us a message at orders@primeaux.us
We typically ship in-stock ready to ship items within 24 hours of placing your order; however, some orders may take up to 48 hours to process if we have a new product release. Please note: we ship only Business days Monday through Friday and we do not ship on Saturdays or Sundays. For more information and shipping inquiries, please contact us at shipping@primeaux.us
Orders are primarily shipped through USPS Priority (where delivery is available). Tracking information will be provided via e-mail address provided as soon as we process your order.
We offer complimentary shipping on all orders over $100.
International shipping is available in some areas. For inquiries or assistance, contact info@primeaux.us
Dang! That's no good. Primeaux is not responsible for any lost package due to an incorrect address supplied by the sender. We can try and troubleshoot with you; send us an e-mail at orders@primeaux.us
Change of heart? No problem, we accept exchange or refunds within 30 days after delivery.
Your purchase should be returned in new and unused condition with all product packaging. Ensure that the item is safely wrapped to avoid scratches. Any damage caused by negligence in the return process will be the customer’s responsibility. Goods will be refunded upon inspection on arrival (excluding the original delivery charge). Please note that customized, damaged or items otherwise altered after delivery will not be accepted for return. Return shipping charges are not refundable.
The item is your responsibility until it reaches us. Therefore, for your own assurance, we recommend that you send the parcel using an insured and trackable delivery service.
To determine the best return process just contact us at returns@primeaux.us