WE GUARANTEE PRIMEAUX WILL BE YOUR NEW FAVORITE KNIFE!
Our customers mean everything! We are so grateful to be able to do what we do, and in return we want to make your meals more special and every day a little easier, more enjoyable and more beautiful. We hand-craft these pieces with absolute care and guarantee that your new Primeaux knife will be your go-to from now on!
Sure you hear this all the time, but we truly work to be world class in everything we do. We are committed to crafting the highest-quality, hand-made cutlery that exceeds our customers' expectations.
We stand behind the craftsmanship and materials of our knives and offer a 100% satisfaction guarantee. If for any reason you are not satisfied with your knife within the first 30 days of purchase, refund your purchase price. In addition, we offer a lifetime warranty against defects in materials and workmanship. If your knife ever fails due to these reasons, we will repair or replace it free of charge. Our goal is to provide you with a knife that you will cherish and use for generations to come and we will do everything we can to ensure your complete satisfaction. Your appreciation for our craft drives us, and we guarantee to deliver nothing but the best, uniquely crafted for you.
Many of our designs are exclusive one-of-a-kind creations, never to be made again. Others are birthed from small-batch production, available in limited runs or extended periods based on the design's popularity and material availability. We encourage you to seize the moment when a piece captivates you, as it might be a fleeting opportunity if certain materials become scarce. If a piece you adore is no longer available, don't hesitate to Contact Us. We'll inform you about similar items or upcoming creations that might pique your interest. At our Knoxville, TN studio, every piece we create is a testament to the art of handcrafting. We take pride in using both natural and manmade materials, each with its unique color, pattern, and markings. As a result, the piece you receive might have slight variations from the images shown. While we strive for consistency, some materials are just too wild to predict. If you are unhappy with your product in some way, do not hesitate to send us a message.